Heat/Ice Packs Added as Needed for Free!

Health Guarantee

  • In the unlikely even that an animal arrives DOA* the customer must notify The Turtle Source of the DOA* within an hour of receiving the animal. The time will be determined by the receipt time UPS provides online of the delivery.

  • If an animal appears to be struggling, or if you have any concerns about your new animal, please be sure to contact us so we can help you with any necessary adjustments to it's habitat or set up.

  • Typically minor - yet essential adjustments are all that is needed to make your new animal successful in it's new home.

  • In the unlikely event that an animal arrives DOA, or that it dies during the first seven days you must email us with a photo attached of the actual animal, on it's back, with all of it's legs, head and tail outstretched to show that it is dead. This photo must be received the same day the animal dies or all guarantees are null and void.

*Please note, if an animal will not let you pull it's legs and head out for a picture - it is not dead, just being shy after a long trip to you.

** Please also note, we guarantee the original turtle or tortoise that we send you as specified in these terms and conditions. If we end up sending you a replacement for any reason, your live receipt of the replacement turtle or tortoise constitutes the complete fulfilment and end of our guarantee - we can not and do not replace a turtle or tortoise a second time for any reason. We are simply not in control of care and husbandry of turtles or tortoises once they have safely arrived at the buyer's address - so while we are happy to talk all buyers through their set up and accommodation's for turtles and tortoises. We can not replace any turtle or tortoise ordered more than ONE (1) time.

Please be sure to contact us with any and all set up and husbandry questions to give your new turtles or tortoises the best chances for success in their new homes - thank you. By agreeing to these terms and conditions, you are acknowledging that you fully understand this one, and only one time replacement provision of our guarantee.