Heat/Ice Packs Added as Needed for Free!

Contact Us

Customer satisfaction and is our highest priority.  We have many resources available to help you quickly get the information or assistance you require.

chat_32_gray.png Live Chat Support (with AI Bot support)

The turtle icon on the bottom right of screen can provide access to information such as order status, FAQ's, automated assistance and live help.  It is a great place to start for quick!

question.png FAQ

Our extensive FAQ can be accessed via the chat support assistant in the bottom right of the screen or directly at the FAQ page. If using the chat you can type in a question of click the ? icon in the top green section or enter a question in the FAQ prompt.

care_32.png Animal Care Resources

From the main menu under Animal Care you can review experience page and care sheets.  Care sheets answer most commonly asked husbandry questions and are a valuable resource. 

terms_32.png Terms and Conditions

From the main menu under Customer Support you can find our health guarantee, terms and conditions, shipping & returns information and privacy policy for your review.

phone_32.png Phone Support

If you are unable to find the information you need in the FAQ, care sheets or from chatting with a live agent or our automated assistant, please call us at (239) 610-1177 during business hours.

Office Hours:  
Monday-Friday 9:45 AM - 6:30 PM EST
Saturday  10:00 AM - 4:00 PM EST
email_32.png Email Support 

If you need further assistance, fill out the form below or use the chat to Contact Us Directly